100% Authenticity Guaranteed
100% Authenticity Guaranteed
At FragClub US, we carefully pack every order so your next favorite fragrance arrives safely. Here’s what to expect when ordering from us.
Orders are typically processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.
Processing may take longer during sales, holidays, or periods of high order volume. If a significant delay affects your order, we’ll contact you using the information provided at checkout.
Available shipping methods and charges are displayed at checkout before you complete your purchase. Any applicable free shipping offer will be shown on our website or at checkout.
Standard shipping typically takes 3–5 business days after dispatch, depending on your location. Processing time is separate from transit time.
Delivery dates are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.
Shipping availability depends on your delivery address and the items in your order. Available options are displayed at checkout.
Some fragrances may require ground transportation, which can limit shipping methods or destinations. If no shipping option appears for your address, please email fragclubus@gmail.com before placing an order.
Once your order ships, you’ll receive a shipping confirmation with tracking information. Tracking updates may take time to appear after the carrier receives your package.
Please check your shipping address carefully before completing your purchase, including any apartment or suite number.
If you need to correct an address, email fragclubus@gmail.com as soon as possible with your order number. We’ll do our best to help, but changes may not be possible once your order has been processed or shipped.
If your order is taking longer than expected, or tracking shows it was delivered but you haven’t received it, please check the delivery details and ask household members or your building’s reception.
If you still cannot locate the package, email fragclubus@gmail.com with your order number. We’ll help investigate with the carrier and work with you on an appropriate resolution.
Please inspect your order upon arrival. If an item arrives damaged, leaking, or incorrect, notify us at fragclubus@gmail.com within 48 hours of receiving your order.
Please include:
Your order number.
A description of the issue.
Clear photos of the item, outer packaging, and shipping label.
Keep the item and all packaging until we provide instructions. For confirmed shipping damage or an incorrect item, we’ll arrange a replacement or refund and cover any required return shipping.
If a package is returned to us because of an incomplete address, refused delivery, or unsuccessful delivery attempts, we’ll contact you to discuss reshipping or refund options.
Any applicable additional shipping charges will be explained before reshipping.
For shipping questions or help with an order, email fragclubus@gmail.com. Please include your order number so we can assist you promptly.
